We have successfully implemented the IDCXS2022 "International Digital Customer Experience Standard" and have been certified by the British Standards Institution (BSI). This implementation allows us to develop our products and services to an international level of "Excellence," creating a system where customers can access easy and secure financial services through digital channels.

The IDCXS2022 standard consists of 7 sections and 356 criteria. We made improvements to our operations in accordance with these criteria, and from October 21-23, 2024, we underwent a certification audit by the BSI. We met the standard's requirements with a high performance rate of 95.5% and received our certificate.