Netcapital Financial Group has successfully completed a recertification audit by the international auditing body TQCSI in December 2023, proving the effective implementation of its ISO 9001:2015 standard. This makes Netcapital the first non-bank financial institution to achieve this in 2021.

The ISO 9001:2015 Quality Management System is the world's most successful management standard, implemented in 178 countries. Its purpose is to establish a system to monitor and improve the quality of a company’s products and services, ensuring they fully meet customer needs and enhance satisfaction.

By implementing the ISO 9001:2015 Quality Management System, Netcapital can:

• Fully meet the requirements of the quality management system and establish a standardized control system at every stage.
• Consistently provide and continuously improve products and services based on customer satisfaction.
• Regularly measure the quality of customer service and promptly implement improvements.
• Maintain long-term, competitive quality, ensuring mutual profitability for both customers and the organization.
• Proactively assess risks and opportunities to deliver high-quality products and services that fully meet customer needs.
• Conduct international-level analyses of the organization's external and internal environments and incorporate them into strategic plans.
• Gain recognition in the international market, allowing the company to raise capital, attract investments, and fully participate in major projects.